We always look to improve our service and welcome any comments and feedback that parents and children may have. Please feel welcome to speak with us when you collect your child, or phone/email us via the Contact Us page.
Complaints Policy
We would always hope to address any concerns that you may have about our service and ask that you contact us as soon as possible so we can work to address this.
In the first instance, complaints should be reported verbally to the Playleader who will attempt to resolve this with you as soon as possible and within two weeks.
If a complaint is received in writing, the following steps will be taken:
- The Manager or Playleader will provide written confirmation that the complaint has been received.
- A meeting will be arranged with the relevant persons and the complaint will be discussed in confidence.
- The complaint will be investigated within 20 days of receipt.
- More complex complaints may require more time. You will be informed of the timescales.
- If the complaint remains unresolved, the Manager/Playleader will discuss the matter, in confidence with the Management Committee.
- All complaints and their outcomes will be recorded and stored securely. A copy of the outcome will be provided to all relevant parties.
All complaints will be treated in confidence unless they indicate that a child is at risk of harm or abuse from any individual in or outwith the club. On these occasions, our child protection procedures will be followed.
Any parent/guardian has the right to take any complaint or enquiry directly to:
The Care Inspectorate, Compass House, 11 Riverside Drive, Dundee, DD1 4NY, 01382 207100
Online at: www.careinspectorate.com
Campie After School Club 